Delivery & Return
Free delivery available on 1000s of products over $150. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
NOVA ZEN offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Standard delivery Get it in 3-5 working days
Orders over $150: All day delivery. Order anytime:
Free
Orders under $150: All day delivery. Order anytime:
$5
Weekday time slot from 12noon - 5pm. Order by 9pm.
$10
Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm.
$5
Weekday time slot from 12noon - 5pm. Order by 9pm.
$10
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the NOVA ZEN online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We apologize for any inconvenience regarding your order. Please provide us with your order number, and we will promptly investigate the status of your shipment to provide you with accurate information on its current location and estimated delivery time. Your satisfaction is our priority, and we appreciate your patience as we look into this matter for you.
Our delivery services typically operate on regular business days, and we may not offer delivery on public holidays. However, we recommend checking our delivery schedule or contacting our customer service for specific information on holiday delivery options and any potential schedule adjustments.
Certainly, we'd be happy to check if we deliver to your specific postcode. Please provide us with your postcode, and we'll promptly confirm the delivery availability for your location. If you have any additional questions or specific delivery preferences, feel free to let us know!
Next-day delivery availability depends on various factors, including the shipping option selected, the destination, and the time of placing the order. Please check the shipping details during the checkout process to determine if next-day delivery is an option for your specific order.
No, your physical presence may not be required for the delivery as long as you provide an authorized representative or leave specific instructions for the courier regarding a safe place to leave the package. Many delivery services also offer options for electronic signatures or alternative arrangements for convenience.
